Return & refund policy
At Scinara, your satisfaction is our priority. However, due to the personal care and hygiene nature of our products, we follow a no-return policy once the product is opened or used.
Returns Accepted:
- Wrong product received
- Damaged product on delivery
- Expired product received
Conditions for Return/Replacement:
- Must be reported within 24 hours of delivery to our customer care.
- Product should be unused, unopened, and in its original packaging.
- Proof of damage/issue (unboxing video and photo) may be requested.
Refunds
- If eligible, refunds will be processed within 7–10 business days to your original payment method.
- For COD orders, refund will be provided via bank transfer (details will be collected from you).
Non-Returnable Items:
- Opened, used, or partially consumed products
- Products purchased during clearance sales
