Privacy policy

At Scinara, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us. By using our website, you agree to the terms outlined here.

Information We Collect

When you place an order or interact with our website, we may collect the following details:

  • Name, email address, phone number, and shipping/billing address.
  • Payment details (processed securely through third-party gateways, we never store your card details).
  • Browsing behaviour, preferences, and feedback to improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders.
  • Send updates about your order, offers, and new product launches (you may unsubscribe anytime).
  • Provide customer support and resolve queries.
  • Improve our products, website experience, and services.

Sharing of Information

We respect your privacy. Your data will never be sold or rented.

We may only share information with:

  • Trusted delivery partners (for shipping your orders).
  • Payment processors (to securely complete your purchase).
  • Legal authorities, if required under applicable law.

Data Security

  • All transactions are encrypted and processed through secure payment gateways.
  • We use strict measures to protect your personal data from unauthorized access or misuse.
  • However, Scinara will not be responsible for security breaches beyond our control (e.g., internet or network risks).

Cookie Policy

To give you a smooth and personalized shopping journey, we use cookies on our website.

  • What are cookies? Small text files stored on your device that help us recognize you when you visit.
  • Why do we use them?
    • To remember your preferences (like shopping cart items).
    • To analyze website traffic and improve performance.
    • To show you relevant offers and personalized content.
  • Your control: You can manage or disable cookies anytime through your browser settings, but some features may not work properly without them.

Your Rights

  • You can access, update, or request deletion of your personal information anytime by contacting us.
  • You can opt-out of promotional emails or SMS by clicking “unsubscribe” or reaching out to our support team.

Contact Us

For questions or concerns about our Privacy Policy, reach us at:

✨ At Scinara, we believe your beauty journey should be safe, joyful, and worry-free — your privacy is as important to us as your skincare.